SBB - Schweizerische Bundesbahnen
Project management for the new telephone system CC Brig
SaaS Call Center Telephony for SBB Contact Center
Project management of the procurement implementation project for the new communications system for the SBB Contact Center for Passenger Transport (CC Brig).
- Requirements analysis with the IT team
- Coordination with Telecom Purchasing
- Preparation of tender documents (including SaaS contract with SLA and coordination with the Legal Department)
- Support for award decisions, debriefings with bidders
- Support from implementation to acceptance
Collaboration in BIBO core team for e-ticketing
SBB internal and external study on the introduction of a BIBO-based nationwide ticketing system
- Comprehensive study with 15 transport companies from various sectors on the introduction of a BIBO-based nationwide ticketing system for the attention of the SBB Passenger Transport Management Board
- Responsibility for the legal, organizational, and economic aspects
- Business cases were calculated for all companies (SBB and the 15 sector-representative companies), comparing the difference between current and future distribution costs with a BIBO system
- A team of lawyers from various transport companies, transport associations, the Swiss Public Transport Association, and the Federal Office of Transport (BAV) examined the legal framework with a focus on data protection, transport law, and public procurement law
- Analysis of various organizational structures, suitability test for the potential organization as a PPP
